Unable to restore Copilot Pro after failed renewal payment during signup pause

[waleedelsefy]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Copilot in GitHub

Body

Hi GitHub Community,

My GitHub Copilot Pro subscription was active, but the renewal payment failed because of a payment method issue.

I have already updated my payment method with a valid card, but I can’t restore or reactivate Copilot Pro. The billing page appears to treat the reactivation as a new subscription.

Since new Copilot Pro and Copilot Pro+ sign-ups are temporarily paused, I’m currently unable to subscribe again, even though I was already an existing Copilot Pro user before the failed renewal.

This cancellation was not intentional. It only happened because the renewal payment failed.

Has anyone in the same situation been able to restore Copilot Pro, or received any confirmed solution from GitHub Billing Support?

I would appreciate any guidance or official clarification.

Thank you.

[dr5t]

GitHub temporarily paused new Copilot Pro / Pro+ sign-ups, the system may also be blocking:

• re-subscriptions after cancellation,
• failed-renewal recoveries,
• and any flow that internally counts as “new enrollment.”

Normally, when a renewal payment fails:

1. GitHub retries the payment for a grace period.
2. If payment still fails, the subscription is canceled.
3. After cancellation, reactivation often becomes identical to purchasing a new subscription.

The problem is that the current signup freeze appears to affect even previous subscribers whose plans ended unintentionally due to billing failure.

At the moment, there are only a few possible outcomes:

• GitHub Billing manually restores the subscription internally.
• GitHub reopens public Copilot Pro signups.
• The account remains blocked until the pause ends.

What strengthens your case:

• You were an existing paying subscriber.
• The cancellation was caused by payment failure, not voluntary termination.
• You already updated your payment method.
• You are not trying to create a fresh account or bypass limits.

Realistically, only GitHub Billing Support can fix this because community moderators and normal users cannot override subscription state flags.

You should specifically ask support for:

• “manual restoration of the previous Copilot Pro entitlement”
  instead of:
• “new subscription activation.”

That wording matters because internally those are often different workflows.

Also, if you still have:

• old invoices,
• subscription IDs,
• billing emails,
• or proof of active service before the failed renewal,
  include them in the ticket to help escalation.

At the moment, there is no confirmed public self-service fix for this issue. Multiple users affected during the signup pause are reporting similar behavior where the system incorrectly routes them into the blocked “new signup” flow instead of restoring prior subscriptions.

[backendgalphawizz-gif]

INV133352605.pdf
INV128008431.pdf
this is bith invoice i have perchased and next decline and now i am trying to subscrip but unable to do that

[stcarte]

My renewal went through and I am receiving the same issue. And I am losing 15 Days on my subscription.

[HsuStan]

INV114262804.pdf
INV118463881.pdf
INV123173177.pdf
INV128224294.pdf
INV133727803.pdf
These are my Copilot Pro invoices of this year. I need my Copilot Pro back ASAP.

[NeuroGroove]

Literally me RN, half way into my Roadmap and they kicked me out Copilot Pro +, after so long on subscription, this is appalling for company of their status. I cant subscribe rn! Please fix up people. your messing with people way of income and living.

[ReinsBrain]

I am not able to restore my copilot pro+ subscription. it says payment was rejected but i have plenty of money in the account so is VERY suspicious

[ReinsBrain]

i suspect that if i had used credit card instead of paypal as my payment method then i wouldn't have had these very strange and quiet payment rejections.

[lyzbcy]

呃呃呃 我用palpay支付也这样

[Vincentyiu]

好像都不行了，我信用卡信息错误扣款失败以后改完了信息就没法再去自动扣了

[talesvalente]

That is kidding... i was working in my project when i got cancelled due a Billing Issue. Now i can't return to Copilot Pro cuz the billing service is cosidering my subscription as a new subscription.

[SivasoeDev]

I also missed the payment after the autupay failed. Please restor my subscription.

[Chowdarysaritha311]

Hi @waleedelsefy,

You’re not alone in this situation. From what several users have reported, when a Copilot Pro renewal payment fails, GitHub may automatically cancel the subscription instead of keeping it in a recoverable “past due” state.

Because GitHub has temporarily paused new Copilot Pro / Pro+ sign-ups, the system currently treats reactivation as a completely new subscription, which unfortunately blocks affected existing users from restoring access directly through the billing page.

At the moment, the best option is to contact GitHub Billing Support directly and explain that:

• You were an active Copilot Pro subscriber before the failed renewal
• The cancellation was unintentional
• Your payment method has already been updated successfully
• You are requesting restoration of the previous subscription rather than a new signup

Some users have mentioned that support may be able to manually review or restore affected accounts depending on eligibility and account status.

You can contact support here:
https://support.github.com/contact/billing

Hopefully GitHub provides clearer guidance or a dedicated recovery flow for existing subscribers affected by failed renewals during the signup pause.

Good luck, and please update the thread if you receive a resolution from support.

[ReinsBrain]

as of now I've been waiting a week for a response to the billing support ticket i raised about this same issue. any response is better than no response.

[RunBoo]

May I ask if you have resumed using it now?

[ReinsBrain]

still nothing - no response on my support ticket and no way to signup or reactivate my copilot pro+ subscription - VERY DISAPPOINTING

[zzzzzuuuuu]

I'm in the same situation. It's been over two weeks and I still haven't received any response.

[arthur-staseljun]

Is there any update on this? Created a ticket, but it feels like waiting forever..

[ajmfarlish]

My active Copilot Pro subscription was automatically canceled after a billing failure via PayPal, even though the underlying card is fully active and funded.

Now that I've updated my payment details, the billing dashboard is completely broken: the "Pay Now" option is entirely missing, and the Copilot Pro tier has vanished from my settings. The system is incorrectly routing my renewal recovery into the blocked "new enrollment" flow due to the current signup freeze.

I opened a support ticket regarding this two weeks ago and have received absolutely no response. It seems previous paying subscribers caught in this specific automated billing loop are being entirely neglected by the automated system and support queues.

Can a community manager or GitHub staff member please escalate this? Standard users cannot override these backend account state flags.

[mertoztat]

i have same issue. Has anyone received a response?

[Jauresk]

I have the same problem

[myasga89]

same issue trying to get access from month ive started on Microsoft cause iam using VS and zero answers.Now they wrote to bump here. They just cut solo developers that how things work to not allow them to make concurent buisnesses. They wrote they will bring back PRO plans in June and now they wrote you can bump Pro to Pro+ - but spoiler you cant go from free to pro cause they cut everyone who could get access and not own company . Freetier is a comedy demo

[maxuraye-copilot]

I have the same problem. I've been using the subscription for a long time, but I ended up with one incorrect payment and the subscription is completely gone. Support hasn't responded for over a month. I've created new tickets, and still no luck. Are there any solutions to this problem? Or alternatives that can be used in VS Code?

Support tickets:
#4435559
#4435711

[deepakdalai332]

I also missed the payment after the autupay failed. Please restor my subscription.

[Coldsummers]

it seems nobody is getting any better feedback

[Jauresk]

What I understand is that it’s strange that several people are missing payments through automatic withdrawals.

[Camish101]

I also missed the payment after the autupay failed. Please restor my subscription.

[VestalAvenue]

I would also like to restore my subscription

[zzzzzuuuuu]

I'm in the same situation. It's been over two weeks and I still haven't received any response. please restore my subscription

[duynk3]

im in the same issue is there any way to restore my subscription ?

[Vortrix5]

I am having the same problem, is there any solution yet?

[mertoztat]

No solution because github support team doesnt any reply or answers for us.

Perfect state managemenet...

[khajobi]

I have same issue.. I had blocked credit card, just got a new one, and I have lost my github copilot pro subscription.

[Jinmu-cmd]

This is really terrible. I was a Pro user last month, but this month I suddenly got cancelled for no reason. 1480969735 ***@***.***

[Jinmu-cmd]

not. This is really terrible. I was a Pro user last month, but this month I suddenly got cancelled for no reason. 1480969735 ***@***.***

[hnfnfl]

you're not alone buddy, it happens to me as well

[khajobi]

Today I got an answer from GitHub support

Jamie (GitHub Support)

Jun 5, 2026, 9:10 PM UTC

_Hi there,

Thank you for contacting GitHub Support.

After reviewing your account, I can confirm that there were multiple failed attempts to charge your card. As a result, your Copilot Pro subscription was automatically downgraded to Copilot Free.

Unfortunately, due to recent changes, your Copilot subscription cannot be restarted at this time.
GitHub has recently paused all activations for all Copilot Individual plans, including Copilot Pro and Copilot Pro Plus to prioritize service quality. Please see blog post for details: Blog Post

Even though you had Copilot Pro before, once the Copilot Pro subscription is canceled after failed payment attempts, it cannot be reactivated as a continuation of the old subscription. Any return to Copilot Pro is handled as a new Copilot Individual sign-up and GitHub Support cannot manually re-enable Copilot plans or make any exceptions.

The only option available today is to keep using Copilot Free for now and retry upgrading once Copilot Individual sign-ups resume. Also keep an eye on the GitHub Community discussions for updates on when Copilot signups will resume, as that is where updates are typically shared first.

If there is anything else I can help you with, please let me know.
Sincerely,
Jamie
GitHub Support

Please note: This ticket will automatically close after 3 days of inactivity, but it can always be reopened with a reply or follow-up._

[Jauresk]

Hello Jamie, Thank you for your response. I understand that my Copilot Pro subscription was downgraded to Copilot Free after multiple failed billing attempts. However, I would like to formally request an escalation of this case. My concern is that I did not voluntarily cancel my Copilot Pro subscription. I was an existing paying customer, and the loss of access happened after automatic billing attempts failed. I have since updated my payment method to a valid credit card and I am willing to pay immediately to continue the same subscription. This should not be treated as a new Copilot Individual sign-up. This is a request to restore an existing paid customer entitlement that was lost due to automatic billing failure. I am also concerned because my PayPal account and automatic payments were working normally for other services. The failed payments appear to have affected GitHub specifically. I have also seen other users reporting similar situations, especially with automatic payments or PayPal, where existing Copilot Pro customers lost access and then could not be restored. From a customer perspective, this situation feels unfair and commercially unreasonable. Existing paying customers should not permanently lose access to a paid plan because of automatic billing issues, especially when they are ready to correct the payment method and continue paying. I understand that GitHub has paused new Copilot Individual activations to prioritize service quality. However, I respectfully believe that restoring an existing customer’s previous Copilot Pro entitlement should be handled differently from accepting a brand-new subscription. Could you please escalate this case to a billing specialist or a supervisor and review whether my previous Copilot Pro entitlement can be restored manually? I would also appreciate clarification on the following points: - Why were the payment attempts failing even though my PayPal account was working for other services? - Was I clearly notified that the failed automatic payments would permanently prevent me from restoring Copilot Pro? - Why is an existing paid customer being treated as a new sign-up after an automatic billing failure? - Is there any exception process for customers who lost Copilot Pro due to billing issues rather than voluntary cancellation? Please do not close this ticket yet. I would like this case reviewed again and escalated before a final decision is made. Thank you. Envoyé de Yahoo Courriel pour iPhone Le vendredi, juin 5, 2026, 5:44 p.m., khajobi ***@***.***> a écrit : Today I got an answer from GitHub support Jamie (GitHub Support) Jun 5, 2026, 9:10 PM UTC _Hi there, Thank you for contacting GitHub Support. After reviewing your account, I can confirm that there were multiple failed attempts to charge your card. As a result, your Copilot Pro subscription was automatically downgraded to Copilot Free. Unfortunately, due to recent changes, your Copilot subscription cannot be restarted at this time. GitHub has recently paused all activations for all Copilot Individual plans, including Copilot Pro and Copilot Pro Plus to prioritize service quality. Please see blog post for details: Blog Post Even though you had Copilot Pro before, once the Copilot Pro subscription is canceled after failed payment attempts, it cannot be reactivated as a continuation of the old subscription. Any return to Copilot Pro is handled as a new Copilot Individual sign-up and GitHub Support cannot manually re-enable Copilot plans or make any exceptions. The only option available today is to keep using Copilot Free for now and retry upgrading once Copilot Individual sign-ups resume. Also keep an eye on the GitHub Community discussions for updates on when Copilot signups will resume, as that is where updates are typically shared first. If there is anything else I can help you with, please let me know. Sincerely, Jamie GitHub Support Please note: This ticket will automatically close after 3 days of inactivity, but it can always be reopened with a reply or follow-up._ — Reply to this email directly, view it on GitHub, or unsubscribe. Triage notifications, keep track of coding agent tasks and review pull requests on the go with GitHub Mobile for iOS and Android. Download it today! You are receiving this because you commented.Message ID: ***@***.***>

[Jinmu-cmd]

It's really too bad

…

---Original--- From: "Hanif ***@***.***> Date: Fri, Jun 5, 2026 18:57 PM To: ***@***.***>; Cc: ***@***.******@***.***>; Subject: Re: [community/community] Unable to restore Copilot Pro after failed renewal payment during signup pause (Discussion #196137) you're not alone buddy, it happens to me as well — Reply to this email directly, view it on GitHub, or unsubscribe. Triage notifications, keep track of coding agent tasks and review pull requests on the go with GitHub Mobile for iOS and Android. Download it today! You are receiving this because you are subscribed to this thread.Message ID: ***@***.***>

[Jinmu-cmd]

我也想知道最新情侣

…

---Original--- From: ***@***.***> Date: Fri, Jun 5, 2026 22:26 PM To: ***@***.***>; Cc: ***@***.******@***.***>; Subject: Re: [community/community] Unable to restore Copilot Pro after failed renewal payment during signup pause (Discussion #196137) Is there any update on this? Created a ticket, but it feels like waiting forever.. — Reply to this email directly, view it on GitHub, or unsubscribe. Triage notifications, keep track of coding agent tasks and review pull requests on the go with GitHub Mobile for iOS and Android. Download it today! You are receiving this because you are subscribed to this thread.Message ID: ***@***.***>